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Privacy policy
Privacy Policy
1. Who We Are
ZR Beauty (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal data.
• Business Name: ZR Beauty
• Email: sales@zrbeauty.co.uk
• Address: Suite 2/3, 2nd Floor, 48 West George Street, Glasgow, G2 1BP.
We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018, under the guidance of the Information Commissioner’s Office (ICO).
2. The Data We Collect
We may collect and process the following categories of personal data:
• Identity Data: Full name
• Contact Data: Email address, phone number, and shipping/billing address
• Financial Data: Payment details (processed securely by third-party providers — we do not store card details)
• Transaction Data: Details of purchases made through our store
• Technical Data: IP address, browser type, and device information
• Usage Data: Information about how you interact with our website
• Marketing & Communications Data: Your preferences for receiving marketing from us.
3. How We Collect Your Data
We collect personal data when you:
• Place an order on our store
• Create an account
• Subscribe to our emails or marketing communications
• Contact us directly
• Browse our website (via cookies and tracking technologies).
4. How We Use Your Data
We use your personal data to:
• Process and fulfil your orders
• Manage payments, refunds, and returns
• Communicate with you regarding your order or enquiry
• Improve our website and customer experience
• Send marketing communications (only where you have given consent)
• Detect and prevent fraud and ensure the security of our website.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
• Contract — to fulfil and manage your orders
• Legal Obligation — to comply with tax, accounting, and regulatory requirements
• Legitimate Interests — to improve our services and protect against fraud
• Consent — for email marketing and non-essential cookies.
6. Third-Party Services
We share your data with trusted third-party providers where necessary to operate our business, including:
• Shopify — store platform and hosting
• Payment providers (e.g. Stripe, PayPal, Shopify Payments)
• Delivery couriers — to fulfil and ship your orders
• Analytics providers (e.g. Google Analytics)
• Marketing platforms — where applicable (e.g. email or SMS tools)
All third-party providers are required to process your data only on our behalf and in accordance with strict data security obligations.
7. International Data Transfers
Some of our third-party providers, such as Shopify and Google, may process your data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions recognised under UK law.
8. Data Retention
We retain your personal data only for as long as necessary:
• Orders and financial data: Up to 6 years, in line with HMRC requirements
• Marketing data: Until you withdraw your consent.
9. Your Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to certain processing activities
• Withdraw consent at any time, without affecting prior processing
• Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights, please contact us at sales@zrbeauty.co.uk.
10. Cookies
We use cookies and similar technologies to operate our website, analyse traffic, and where applicable, personalise content and advertising. Non-essential cookies, including analytics and marketing cookies, will only be placed with your consent.
For full details on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
11. Marketing Communications
You will only receive marketing emails from us if you have opted in, either during checkout or at the point of sign-up. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly at sales@zrbeauty.co.uk.
12. Data Security
We implement appropriate technical and organisational measures to safeguard your personal data, including the use of secure servers and SSL encryption provided through Shopify.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the date of the most recent revision noted at the top.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
• Email: sales@zrbeauty.co.uk
• Address: Suite 2/3, 2nd Floor, 48 West George Street, Glasgow, G2 1BP.
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